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Customer Service

We are a small online business created and located in New Milford, CT USA. 

Our products are not covered under insurance. 

For Sizing Assistance

Please email us at info@bustedtank.com with your current or most recent bra size. 

Please check your Spam Inbox if you have not received our reply. 

Easy RETURN/EXCHANGE POLICY

Easy U.S. domestic returns and exchanges within 30 days of purchase. 

Returns/Exchanges can take up to 10 business days to process after we receive your return. 

PLEASE NOTE before RETURN/EXCHANGE of items.

As a small, delicate in nature business we appreciate your understanding as we are constantly working

to offer affordable mastectomy items and can only do so by following these guidelines. 

To RETURN

​1. All eligible returns/exchanges must be in NEW and UNUSED CONDITION or they will not be accepted. No exceptions. 

Please use our original poly mailer or similar to return items. 

Additional shipping costs will be charged on anything other than poly mailers, if applicable. 

 

. All eligible returns cannot be laundered, smell like body cream, perfume, smoke or be stained with makeup, deodorant, etc.

Please double-check before sending items back. 

 

3. Due to an increase in unacceptable Returned items, a $5.00 Restocking Fee/per item 

will be deducted from your refund if the item is not sent back properly.

Real-time shipping charges (and processing fees for full order returns) are deducted from your refund as these are charges we have already paid. 

If you would like Store Credit instead, you will not lose these restocking fees, shipping charges or processing fees.

Please include a note in with your return.

Refund or Store Credit

 

4. If you received free shipping and then returned the order/part of the order, real-time USPS shipping costs (initial and return)

will be deducted from your refund, if applicable. 

 

5. Once the return is processed, a refund excluding all shipping charges (initial and return), restock fee and processing fees, if applicable will be issued on accepted returned merchandise to the original form of payment.

eGift Cards which will be given a store credit.

 

6. Cancelled orders will be refunded minus our transaction fees, if applicable.

 

7. CLEARANCE/Final sale items cannot be refunded or exchanged. 

INTERNATIONAL RETURNS/EXCHANGES 

International Shipping Labels for returns/exchanges cannot be supported through our website

and must be paid for by the customer. 

 To EXCHANGE

One free exchange label (U.S. domestic only) is offered per order within 30 days of purchase.

Please click the "Begin Domestic Return or Exchange" box to print out your exchange shipping label.

Please return the NEW and UNUSED items you'd like to exchange with instructions for the exchange.

Exchange options/choices are not offered online.

If that exchange is then returned, all shipping charges (initial, return, exchange, return) for that purchase/exchange

will be deducted from your final refund.

Any other exchanges must be paid for by the customer, please.

 

 

 

All RETURNS must be in NEW condition to be eligible. No exceptions.

If your return weighs over 1 lb. you will be directed to Contact Us to generate the correct Priority Mail return label.

We do not offer exchange choices online.

To return or exchange new/unused items on your own, please mail to -

The Busted Tank

37 Main Street #1521

New Milford, CT  06776

USA

 

To CONTACT US-

Email us at info@bustedtank.com 

Please check your Spam Inbox if you have not received our reply. 

or

text your email address to (860) 248-0010

We currently cannot accommodate the volume of calls we receive so please email or text us

with your questions and we will get back to you asap via email or text. 

We ship via USPS First Class or Priority Mail. 

Delivery is 2-7 days within the United States. 

Thank you for your understanding. 

INTERNATIONAL SHIPPING NOTE

International orders are sent via USPS First Class Mail International or USPS Priority Mail International with a customs number but uninsured.

Customs charges may apply in your country and we are not responsible for those Customs charges.

Please note the Customs label will state Mastectomy garments or forms. 

Once the package leaves the United States, please note we are not responsible for lost International Mail,

but we will try our best to accommodate you.

To have your International package sent with an alternate, insured service, please email us to make arrangements.

Thank you.

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IS YOUR COUNTRY not LISTED?

If your country is not listed for a shipping choice, please email us and we will do our best to ship it to you. 

Shipping fees subject to change. Shipping fees may apply or may vary for orders weighing over 3 lbs. or

on orders over $250.00 for Domestic or International orders.

 Thank you. 

Our Small Business Pricing

Our prices are subject to slightly increase or decrease depending on our manufacturing costs and higher shipping costs.

We will continue to offer you our lowest possible prices and we will continue to offer many SALES throughout the year. 

 

Privacy Policy

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you do not want us to process your data anymore, please contact us at info@bustedtank.com

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Services;

  • To provide our Users with ongoing customer assistance and technical support;

  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  • To comply with any applicable laws and regulations.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Updated August 17, 2023

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