Customer Service
We are a small online business created by a SurThrivor in 2019 and located in New Milford, CT USA.
Insurance and Reimbursement
We do not work with insurance companies but please ask your insurance provider if you can be reimbursed.
We are registered with the U.S. Patent and Trademark Office under Class 10 for breast prostheses and Class 25 for mastectomy clothing.
Sizing Assistance
Please email us at info@bustedtank.com with your current or most recent bra size.
Exchange Policy
We do not offer exchanges as items may sell out quickly. Please place a new order for any new items you would like.
Return Policy
As a delicate in nature business, PLEASE NOTE before trying the items on.
ALL RETURNS must be in NEW and UNUSED CONDITION and in their original packaging or they will not be accepted.
No exceptions.
To save on costs and waste, we do not tag our products.
*FREE 30 day Returns if receiving a Store Credit.
Easy U.S. domestic returns within 30 days of purchase for a Refund or Store Credit.
After 30 days we can no longer accept returns.
Please include a note in with your return for a Refund or Store Credit.
Shipping charges cannot be refunded.
1. Please, all eligible returns must be in NEW and UNUSED CONDITION or they cannot be accepted. No exceptions.
Returns cannot be laundered, smell like body cream, perfume, smoke or be stained with makeup, deodorant, etc.
Please double-check before sending items back.
Please use our original poly mailer or similar to return items. Returns can take up to 10 business days to process.
2. A $6.99 Return Label shipping charge (more for Priority Mail) will be deducted from your refund when using our label.
*If you would like Store Credit instead, we will not deduct our Return Label shipping charge from your refund.
Please include a note in with your return for a Refund or Store Credit.
If your return weighs over 1lb. you will be directed to Contact Us to generate the correct Priority Mail return label.
To avoid our Return Label shipping charge, you can send the items back on your own, if you like.
The Busted Tank
37 Main Street #1521
New Milford, CT 06776
USA
3. If you received free shipping and then returned the order/part of the order, real-time USPS shipping costs (initial and return)
will be deducted from your refund, if applicable.
4. Returns paid with eGift Cards will be given a Store Credit.
5. CLEARANCE/Final sale items cannot be refunded.
To Contact Us
Email us at info@bustedtank.com
Please check your Spam Inbox if you have not received our reply or text your email address to (860) 248-0010.
We currently cannot accommodate the volume of calls we receive so please email us or text us your email address and we will get back to you asap via email.
Shipping
We ship via USPS First Class or Priority Mail.
Orders are usually processed within 2 business days.
Please email us if you need expedited shipping. We will do our best to accommodate you.
You will receive an email with shipping confirmation and a tracking number.
Within the United States, delivery is usually between 2-7 business days of shipping confirmation.
International Returns
International Shipping Labels for returns cannot be supported through our website and must be paid for by the customer.
International Shipping Note
International orders are sent via USPS First Class Mail International, USPS Priority Mail International or UPS with a customs number but uninsured.
Customs charges may apply in your country and we are not responsible for those Customs charges.
Please note the Customs Declaration label will state Mastectomy Clothing and/or Mastectomy Breast Forms, Bra Cups.
Once the package leaves the United States, please note we are not responsible for lost International Mail,
but we will try our best to accommodate you.
To have your International package sent with an alternate, insured service, please email us to make arrangements.
Thank you.
Is your Country not listed for shipping at checkout?
If your country is not listed for a shipping choice, please email us and we will do our best to ship it to you.
Shipping fees subject to change.
Shipping fees may apply or may vary for orders weighing over 3 lbs. or on orders over $250.00 for Domestic or International orders.
Our Small Business Pricing
Our prices are subject to slightly increase or decrease depending on our manufacturing costs and higher shipping costs.
Privacy Policy
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
If you do not want us to process your data anymore, please contact us at info@bustedtank.com.
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Updated October 2024